Shipping (Continental U.S.):
"In Stock" orders ship within 48 hours (holidays and weekends excluded) of the order being placed. "In Warehouse" orders take an additional 3 - 5 days to ship. All orders will ship as one. Shipping times are based on business days (Mon - Fri / Holidays and weekends are excluded). Please note that some items may be subject to additional shipping and handling charges because of size or weight. We do not ship outside of the Continental U.S. Shipping charges are based on weight and shipping preference. Once orders leave Spoke-n-Sport we are unable to re-direct shipments to other addresses. Spoke-n-Sport can not guarantee ship times. All ship times are approximate ship times. Exact ship times may fluctuate due to factors outside the control of Spoke-n-Sport or the shipping service. To prevent fraud, your shipping address must match your shipping address. We ship via multiple carriers.
In Store Pick up:
Most orders will be ready within one business day (holidays and weekends excluded). We are happy to accommodate quicker pickup times if you would kindly call us by phone to confirm the order prior to picking it up.
Curbside Pickup:
Curbside pick up orders will be notified when items are available for pickup.
Used equipment:
No returns on used equipment. All used bikes and skis pass mechanical inspection, but are sold "as is".
Backorders:
Items that are "Backordered" have a future ship date. Please call the store direct for an estimated time of arrival.
Lay-A-Way:
We have a 30 day Lay-A-Way policy that allows you to put 30% of the retail price down to hold the product for up to 30 days. We do make an exception at Christmas time. We will hold products for 60 days starting Nov 1st. There are no Lay A Way options for Special Orders or clearance priced items.
24 Hour Hold:
Found an item that you really want? We can hold it for you for 24 hours. Not available for clearance items
Prices and Information:
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.
Information Security:
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.